Task Grade :<\/strong> T12<\/p>\n\n\n\n Area of Speacialization :<\/strong> To supervise and co-ordinate service delivery within the Contact Centre to ensure efficient Customer service.<\/p>\n\n\n\n Department :<\/strong> Customer Services, Customer Relations Area<\/p>\n\n\n\n Business Unit :<\/strong> Limlanga Cluster<\/p>\n\n\n\n Location :<\/strong> South Africa (Limpopo)<\/p>\n\n\n\n Reference Number :<\/strong> RLOUAAC274-7<\/p>\n\n\n\n Closing Date : <\/strong>15\/11\/2023<\/p>\n\n\n\n Minimum Requirements<\/strong> Skills and Competencies<\/strong> Key Responsibilities<\/strong> \u200b\u201cIf you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.\u201d <\/p>\n\n\n\n \u201cEskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.\u00a0 Eskom reserves the right not to make an appointment to the posts as advertised.\u00a0 Candidates with disabilities are encouraged to apply for positions.\u201d Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.<\/p>\n\n\n\n
Qualification(s):
\u2022National Diploma\/ National N Diploma (Business Administration\/ Communication\/ Marketing\/ Commerce).
Experience:
\u20223 years\u2019 experience in working with customers and customer relations. <\/p>\n\n\n\n
\u2022Behavioural
oIntegrity
oHonesty
oTrustworthiness
oProfessionalism
\u2022Leadership
oTeam player
oMotivating teams
oCoaching, Mentoring and Developing
\u2022Knowledge
oOrganisational Eskom processes
oSupervisory
oService Delivery Training
\u2022Skill
oCommunication interprets customer requirements, listen, read, written and verbal
oInterpersonal
oConflict handling
oPlanning and organizational
oCustomer Service and product
oAbility to deal with stress
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\u2022Plan and supervise daily activities.
\u2022Co-ordinate and facilitate service delivery.
\u2022Maintain Infrastructure and resources.
\u2022Coordinate information and enhance processes.
\u2022Ensure customer interaction.
\u2022Manage employee performance.
\u2022Coordinate business performance.
FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL (recruitmentdx@eskom.co.za) <\/p>\n\n\n\n
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