{"id":196,"date":"2023-06-20T10:33:01","date_gmt":"2023-06-20T10:33:01","guid":{"rendered":"https:\/\/focus.creativemindz.co.za\/?p=196"},"modified":"2023-06-20T10:33:02","modified_gmt":"2023-06-20T10:33:02","slug":"shoprite-is-hiring","status":"publish","type":"post","link":"https:\/\/focus.creativemindz.co.za\/index.php\/2023\/06\/20\/shoprite-is-hiring\/","title":{"rendered":"Shoprite is Hiring"},"content":{"rendered":"\n

Details<\/p>\n\n\n\n

\"Customer<\/figure>\n\n\n\n
Job Details<\/td><\/tr>
Closing Date<\/td>2023\/06\/22<\/td><\/tr>
Reference Number<\/td>SHO230615-5<\/td><\/tr>
<\/td><\/td><\/tr>
Job Type<\/td>Permanent<\/td><\/tr>
Location – Country<\/td>South Africa<\/td><\/tr>
Location – Province<\/td>All Provinces <\/td><\/tr>
<\/td><\/td><\/tr>
Purpose of the Job<\/td>The MMA Customer Support Specialist is to provide meaningful support to Money Market Accounts 
customers regarding for both technical and general account payments. This role efficiently manages all 
customer queries, going above and beyond to ensure client satisfaction, as well as collaborating with 
Computicket and Shoprite Customer Care Agents to support the MMA clients. Furthermore, this role 
manages vendor escalated incidents, communicating incident progress whilst advocating for the client 
throughout the process. The MMA Customer Support Specialist applies well-developed query 
support knowledge and customer query insight to support new MMA project\/product developments.
This role requires flexibility to work weekends and\/or evenings<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
Job Advert Details<\/td><\/tr>
Job Category<\/td>Finance<\/td><\/tr>
Job Objectives<\/td>\u2022 Being the customer-facing voice for Account payments customer disputes, addressing, 
investigating and providing feedback to the call center or client. 
\u2022 Performing deep dive analysis on Account payments customer disputes, logging legitimate 
disputes with the correct vendor, following up with the affected Vendor(s) and providing frequent 
feedback to the customer regarding their dispute. 
\u2022 Gather lessons learned of the dispute management process, and then use that information to 
create or improve policies, procedures, and best practice reference materials. 
\u2022 Providing prompt, efficient, detailed, customer-oriented service to MMA customers (Mainly enduser, but from time-to-time B2B\u2019s as well) 
\u2022 Working with customer support peers from Computicket support and Shoprite Customer Careline 
to ensure a consistent and high-quality level of support. 
\u2022 Together with colleagues, drive projects that improve support-related processes. 
\u2022 Acting as the Voice of the Customer for our MMA customers, reporting and acting on observed 
areas for improvement 
\u2022 Actively seeking solutions to customer needs, communicating trends to leadership, and 
suggesting innovative solutions on behalf of the customer experience 
\u2022 Assisting with Stores, Computicket Call Center and Shoprite Careline communication during MMA 
new feature releases. 
\u2022 Assuming responsibility for developing detailed knowledge about MMA product and features, as 
well as key vendor new features and customer dispute processes. 
\u2022 Making sure internal knowledge reference pages and SOP\u2019s for escalations are updated (For all 
customer support sectors).<\/td><\/tr>
Qualifications<\/td>\u2022 Matric\/Grade 12 Certification – (essential)<\/td><\/tr>
Experience<\/td>\u2022 +1 years’ experience in Customer Service, account management support role or similar with a passion 
for customer advocacy and experience supporting financial products \u2013 (essential) <\/td><\/tr>
Knowledge and Skills<\/td>\u2022 Proficient with Web Technologies and the Internet Experience taking ownership and driving resolution 
on escalated customer issues – (essential)
\u2022 Strong customer handling, conflict resolution, and problem-solving skills; focus on quality in 
customer experience – (desired).
\u2022 Proficiency in MS Office, with an emphasis on Excel – (essential).<\/td><\/tr><\/tbody><\/table>

Applications <\/strong><\/figcaption><\/figure>\n\n\n\n

CLICK HERE TO APPLY<\/a><\/strong> <\/p>\n","protected":false},"excerpt":{"rendered":"

Details Job Details Closing Date 2023\/06\/22 Reference Number SHO230615-5 Job Type Permanent Location – Country South Africa Location – Province All Provinces Purpose of the Job The MMA Customer Support Specialist is to provide meaningful support to Money Market Accounts customers regarding for both technical and general account payments. This role […]<\/p>\n","protected":false},"author":2,"featured_media":139,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-196","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-positions"],"_links":{"self":[{"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=196"}],"version-history":[{"count":1,"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/196\/revisions"}],"predecessor-version":[{"id":197,"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/196\/revisions\/197"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/media\/139"}],"wp:attachment":[{"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=196"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/categories?post=196"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/tags?post=196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}