Location: Northern Cape & North West
Salary: Market Related
Closes: 2 Sep 2024
Job Type: Full Time and Permanent
Business Unit: South Africa – Secure Solutions
Region \/ Division: Africa
Reference: TP Snr Tech
Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.<\/p>\n\n\n\n
Job Introduction:
G4S Secure Solutions (SA), a leading provider of integrated security management solutions, is building a Talent Pool for a Senior Technician in the Electronic Security Services (ESS) division based at the following locations: North West and Northern Cape, South Africa.<\/p>\n\n\n\n
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which Senior Technician plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.<\/p>\n\n\n\n
We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.<\/p>\n\n\n\n
Role Responsibility:
Main Purpose of the Position<\/p>\n\n\n\n
Deliver technical services relating with the implementation, installation and maintenance of technology contracts and projects. Assist with site surveys for new implementations and compile scope of work for hardware\/software requirements. Ensuring compliance with health and safety regulations is maintained at all times in the delivery of technical services.<\/p>\n\n\n\n
Effective management and administration of the technology contract to ensure sound financial performance<\/p>\n\n\n\n
Plan and manage the profitability of projects and SLA contracts with a focus on maintenance, sustainability, cost effectiveness and labour.
Contract Margin Management<\/p>\n\n\n\n
i. Billable hours<\/p>\n\n\n\n
ii. Job Cards<\/p>\n\n\n\n
iii. Cost<\/p>\n\n\n\n
iv. Timelines\/Goals<\/p>\n\n\n\n
Manage the contract cash flow and oversight of invoice documentation and accuracy of information<\/p>\n\n\n\n
Effective management of staff<\/p>\n\n\n\n
Effective Organisation<\/p>\n\n\n\n
Proper allocation of staff to work flow and job requirements.
Coordinate with Office around work requirements
Monitor daily tasks
Train and upskill subordinates<\/p>\n\n\n\n
Leadership<\/p>\n\n\n\n
Staff motivation levels
Evaluate staff performance
Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S\u2019s code of conduct and disciplinary code.<\/p>\n\n\n\n
Effective management of operations<\/p>\n\n\n\n
Co-coordinating the Maintenance\/Project process flow and activities that has a direct\/indirect impact on the outcome and success of contract\/project.
Plan and coordinate daily tasks and subordinates, with close monitoring of standards and hours.<\/p>\n\n\n\n
Client retention and customer service levels<\/p>\n\n\n\n
Ensuring that all required formal customer meetings are scheduled, attended and minuted.
Maintenance of positive customer relationships<\/p>\n\n\n\n
Quality Management\/Ops Process management \u2013 adherence to quality standard<\/p>\n\n\n\n
Conduct and oversee quality controls and inspections<\/p>\n\n\n\n
Effective management of business development function<\/p>\n\n\n\n
New business development<\/p>\n\n\n\n
Identifying new business opportunities in the region\u2019s sphere of operations, as well as in terms of growth of business with existing customers.<\/p>\n\n\n\n
Health and Safety<\/p>\n\n\n\n
Participate in the design\/ development\/ review\/ implementation and monitoring of the departmental safety plans for each year
Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meeting\/committee\/representative\/management
Attend safety education and refresher programs
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required<\/p>\n\n\n\n
The Ideal Candidate:
Qualification and Experience<\/p>\n\n\n\n
Grade 12
A valid Driver’s License
Formal Technical Training advantageous
Electronic Security Services \/Maintenance experience
Extensive experience w.r.t. implementation of the following systems:
I. CCTV<\/p>\n\n\n\n
II. Access Control & Time Attendance<\/p>\n\n\n\n
III. Intruder Detection<\/p>\n\n\n\n
IV. Fire Detection<\/p>\n\n\n\n
V. Fire Suppression<\/p>\n\n\n\n
Experience in Sales by compiling scope of work
Financial Management relative to managing profitability
Good conceptual interpretation and presentation of Financial and Operational Reports to Executive Management.<\/p>\n\n\n\n
Software Knowledge Level<\/p>\n\n\n\n
Broad knowledge of Time and Attendance.
Broad knowledge of Access Control.
Broad knowledge of CCTV
Strong knowledge base on communication protocols i.e. TCP\/IP.
Basic Computer literacy and proficiency.<\/p>\n\n\n\n
Hardware Knowledge Level<\/p>\n\n\n\n
Broad knowledge of Time and Attendance Hardware
Broad knowledge of Access Control Hardware.
Broad knowledge of CCTV
Broad knowledge of Alarms
Broad knowledge of Electric Fencing
Broad knowledge of Gate Motors
Broad knowledge of Intercoms
Broad knowledge of PA systems
Strong knowledge base on communication protocol wiring i.e. CAT5.<\/p>\n\n\n\n
Skills and Attributes<\/p>\n\n\n\n
Leading people
Managing professionally
Managing Conflict
Communication (Written and Verbal)
Negotiation
Computer literacy
Basic financial skills
Risk identification
Driving change
Customer Thinking
Delivering objectives
Awareness of the market environment
Delivering strategy<\/p>\n\n\n\n