The City of Johannesburg (CoJ) invites interested and suitably qualified candidates to apply for Internship Programme for a period of 18 months (2024 \/2026)<\/p>\n\n\n\n
Position: Internship: Revenue Call Centre
Stipend: R3 500,00 pm (Basic salary, no benefit)
Branch: Customer Relationship Agent: Revenue Call Centre
Department: Group Finance
Location: Thuso House, 61 Jorissen Street, Braamfontein<\/p>\n\n\n\n
STUDENT INTERNSHIP
CIRCULAR 017\/2024<\/p>\n\n\n\n
The City of Johannesburg (CoJ), Group Finance Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months.<\/p>\n\n\n\n
STUDENT INTERNSHIP POSITION:
GROUP FINANCE DEPARTMENT<\/p>\n\n\n\n
An internship programme is an intervention by the City of Johannesburg to address the growing demand by a tertiary institution for students to undergo on-the-job exposure, as a pre-requisite to acquire an academic qualification or as a requirement after the acquisition of academic qualification to obtain experiential training. The City is committed to providing work-based training for students.<\/p>\n\n\n\n
Minimum Requirements:<\/p>\n\n\n\n
Grade 12 (NQF level 4).
Only City of Joburg residents will be considered.
Primary Function:
Provide a high level of Call Centre service, both telephonic and written, using initiative to analyse, identify account queries and process necessary procedures using all available resources in order to resolve revenue related queries on first point on contact, logging and\/or escalating all the queries that cannot be resolved to the relevant department, whilst meeting or exceeding targets set by the R & CRM department and the needs of customers.<\/p>\n\n\n\n
Key Learning Areas:<\/p>\n\n\n\n
To apply set standard operational procedures in logging of all revenue accounts related queries related to all services officers by the City of Joburg for further processing by the relevant back-end department while queries relating to first time resolution are logged and resolved immediately;
Perform specific sequences associated with maintaining electronically based information \/data\/records.
To subscribe to the Performance management Policy within the City of Joburg Municipality;
To maintain strong customer and working relation with RSSC customers, peers and other
internal stakeholders to ensure correct focus and support;
To efficiently utilize the operational assets and resources in the area of responsibility cost effectively in accordance with the legislative framework of the City\u2019s policies and procedures;
Leading Competencies:<\/p>\n\n\n\n
Computer Literacy- (Microsoft Office Applications);
Problem solving skills;
Good Time management;
Excellent listening and communication skills (verbal and written);
Excellent Interpersonal skills;
Core Learning Competencies:<\/p>\n\n\n\n
Basic knowledge of billing concepts and functions
Knowledge Retention and recall
Capability to handle pressure
Ability to interpret mathematical information
Attention to detail and accuracy
Closing Date: 04 September 2024<\/p>\n\n\n\n
How to apply<\/p>\n\n\n\n
Apply Here: Internship: Revenue Call Centre<\/p>\n\n\n\n
Download the advert<\/p>\n\n\n\n
Applicants are respectfully informed that, if no notification of appointment\/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful.<\/p>\n\n\n\n
By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process.<\/p>\n\n\n\n
Only shortlisted applicants will be contacted<\/p>\n\n\n\n