{"id":1472,"date":"2024-08-21T15:01:09","date_gmt":"2024-08-21T15:01:09","guid":{"rendered":"https:\/\/focus.creativemindz.co.za\/?p=1472"},"modified":"2024-08-21T15:01:10","modified_gmt":"2024-08-21T15:01:10","slug":"financial-services-call-centre-agent","status":"publish","type":"post","link":"https:\/\/focus.creativemindz.co.za\/index.php\/2024\/08\/21\/financial-services-call-centre-agent\/","title":{"rendered":"Financial Services &#8211; Call Centre Agent"},"content":{"rendered":"\n<p>Merchants SA<\/p>\n\n\n\n<p>Member since Apr 2021<\/p>\n\n\n\n<p>Sponsored by: Job Funds JF11<\/p>\n\n\n\n<p>Location: Sandton, Gauteng<\/p>\n\n\n\n<p>Date posted: 08 August 2024<\/p>\n\n\n\n<p>Closing date: 20 September 2024<\/p>\n\n\n\n<p>Salary: Unknown<\/p>\n\n\n\n<p>Job type: Paid employment programme<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Role description<\/h2>\n\n\n\n<p>As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. <\/p>\n\n\n\n<p>We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner.<\/p>\n\n\n\n<p> In short, we are looking for a commitment to make every customer interaction enjoyable!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Role description<\/h2>\n\n\n\n<p>As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Role requirement<\/h2>\n\n\n\n<p>Responsibilities:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00a0Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.<\/li>\n\n\n\n<li>To fulfil customer requests, respond to inquiries\/complaints, demonstrating due attention to customer care and a professional approach at all times.<\/li>\n\n\n\n<li>Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.<\/li>\n\n\n\n<li>Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and\/or initiating the necessary customer fulfilment.<\/li>\n\n\n\n<li>Remain current on program and product information by being committed to continuous learning.<\/li>\n\n\n\n<li>Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.<\/li>\n<\/ul>\n\n\n\n<p>Requirements<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Matric \/ NQF Level 4 qualification<br>Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre<\/li>\n\n\n\n<li>6 Months Call Centre Experience required.<\/li>\n\n\n\n<li>Previous International Call Centre Experience advantageous.<br>Strong command of the English language<\/li>\n\n\n\n<li>Interactive customer service environment required<br>Related experience in the financial sector considered an asset.<\/li>\n\n\n\n<li>Strong and developed oral and written communication skills, including typing, spelling and grammar.<\/li>\n\n\n\n<li>Advanced knowledge of PCs and familiarity with system navigation.<\/li>\n\n\n\n<li>Ability to work all required shifts.<\/li>\n<\/ul>\n\n\n\n<p><strong>Application<\/strong> <\/p>\n\n\n\n<p><strong><a href=\"https:\/\/sayouth.mobi\/Questionnaire?questionnaireName=w26835qn&amp;categoryNumber=1&amp;involvedParty=MQA4ADEAMAAzADAANwA&amp;filter=1528521&amp;instance=63284136\">Apply online here<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Merchants SA Member since Apr 2021 Sponsored by: Job Funds JF11 Location: Sandton, Gauteng Date posted: 08 August 2024 Closing date: 20 September 2024 Salary: Unknown Job type: Paid employment programme Role description As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-1472","post","type-post","status-publish","format-standard","hentry","category-call-center"],"_links":{"self":[{"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/1472","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=1472"}],"version-history":[{"count":4,"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/1472\/revisions"}],"predecessor-version":[{"id":1476,"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/1472\/revisions\/1476"}],"wp:attachment":[{"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=1472"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/categories?post=1472"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/focus.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/tags?post=1472"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}