Salary: R17,314,75 pm (stipend)
LOCATION: South Africa
Closing Date: 10 September 2024
Applications Requirements
Minimum Requirements:
Grade 12/NQF level 4 is required;
Be able to communicate and effectively perform the tasks;
Basic Computer literacy; and
At least six (6) months experience in a customer service work environment.
Primary Function:
To provide a comprehensive administrative support function to the Expanded Social Packages (ESP) Special Project Unit, including maintenance of accurate records, data cleansing, query resolution, community outreach and awareness, logistics coordination recording of assets and general office support.
HBAgency
Key Performance Areas:
Investigate and resolve non-receipt of ESP rebates escalated by clients, Councilors,
Registration Clerks or from any other platform/stakeholder or any other method of communication such as telephonically or via email;
Community outreach and awareness by encouraging community members to register for the ESP Programme. Administration Duties and Data Cleansing;
Maintain daily contact with all ESP sites to ascertain operational status by logging calls with service providers and other stakeholders;
Maintain an accurate database.
Leading Competencies:
Collaborative/Teamwork;
Honesty;
Accountability;
Time management;
Organizational skills;
Ability to take initiative where necessary to achieve necessary outcomes;
Emotional intelligence;
Sound judgement;
Work independently and under pressure.
Core Competencies:
General knowledge of the City and environment;
Good Communication skills;
Computer skills;
Ability to work with competency and speed;
Confidentiality;
Integrity & Professionalism;
Customer and Service Delivery Management (Batho Pele) Ethics, HR Values and CoJ Values;
Impact and Influence.
How to Apply
Please take note that only online applications will be considered. Please apply by using the following link below:
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful. By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process. In terms of the Talent Acquisition Policy of the City of Johannesburg, you hereby consent to the following risk checks should your application be shortlisted:
Credit Record.
CV validation.
Employment record verification.
Criminal check.
Identity validation.
Applications Requirements
Complete the online job application form and attach all relevant and updated
documents (Certified Qualification/s/Certificates, ID, and CV).
Applicants should take note that they can be required to provide proof of original documents during the selection process.
You will be requested to provide a brief description of your work experience relating to the vacancy.
Applicants with membership to professional bodies need to provide a membership number and expiry date.
If you are an internal applicant, your employee number will be required.
Applicants are advised to use Google Chrome when applying for CoJ positions.
The City of Johannesburg applies the principles of employment equity as per the National legislation and policy guidelines and will consider designated groups in line with these requirements. We are an equal opportunity employer.
By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process.
However, registering your CV and/or receipt and acknowledgement of any kind shall not be an indication that your application will be successful and/or lead to employment.
The City of Johannesburg shall not be liable for any damage, loss or liability of whatsoever nature arising from your use of the job opportunity section of this website.
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