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Hospitality Training
Overview
Hospitality Training
The hospitality industry is highly customer-focused, therefore it’s important to make sure your staff can deliver exceptional service for business success. Our hospitality learnerships are focused on giving your staff the skills they need in customer service, communication, teamwork and problem-solving. This will not only create outstanding service experiences but will also help you meet customer expectations, foster positive experiences and grow customer loyalty.
Hospitality is an industry that is constantly changing. That’s why it’s important to make sure your staff are consistently acquiring new knowledge, trends, and best practices to stay on top. By investing in hospitality training you can stay up to date with trends, come up with innovative solutions, adapt to changing needs and initiate growth.
Learners will need competency in the following areas:
General Education and Training Certificate NQF 1
ABET Level 4
Grade 9
After completing an Accommodation Services Learnership an individual may work in the following roles:
Front Desk Receptionist
Housekeeping Assistant
Guest Service Agent
Reservation Agent
Accommodation Operations Assistant
Overview
Below are just a few of the skills you can expect your staff to learn from each of our hospitality learnerships:
Effective communication in-person and on calls
Effective food preparation and storage
Service bathrooms, guest and general areas
Maintain a safe and secure working environment
Application
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