Customer Support Agent

Company: Lancet Laboratories

Location: South Africa

Closing Date: 18 July 2024

Requirements
Knowledge
Key Performance Areas
Competencies
Job Details
An opportunity has presented itself to appoint a suitably qualified candidate into the position of Customer Support Agent. This is a Permanent position based at Johannesburg – Auckland Park.

Customer Support Agent.

Requirements
Grade 12 or relevant NQF level 4 qualification
Knowledge
Computer literate
Industry and Organisation Knowledge
Key Performance Areas
Book patient and travelling nurse on particular travelling routes

• On first route the facilitator will outsource the task to external path lab or own region such as PTA travelling nurse. On this first route the facilitator awaits feedback and forward constant feedback to the originator of the request
• On the second route, the facilitator will book an appointment on behalf of the CSP Travelling nurse facilitator. The facilitator assigns the travelling nurse to tasks reflecting the number of appointments for the following day
  Outside footprint requests assigned to Drs and pharmacies
• Assign a request to a pharmacy or a dr. if request is outside of our footprint.
  Reports
• Responsible for Financial outload report – ensuring the change of customers for service
• Responsible for loading Honoured and Unhonoured reports to bill for service rendered ensuring timeous payment of accounts
  Responsible for completion of all travelling nurse tasks
• Responsible for the completion of every travelling nurse task
  Competencies
  Analytical skill
  Assertiveness
  Attention To Detail
  Deadline orientated
  Ethical behaviour
  Planning and organising
  Stress management
  Telephone etiquette
  Sustained attention (focus)
  Compensation is commensurate with qualification and experience level.

Lancet Labs is committed to providing a safe working environment for employees, patients, clients, visitors and members of the public with whom we interact regularly. We believe that vaccination is a vital tool to reduce the presence and spread of COVID-19 cases in the workplace and is the key element in a multi layered approach to protect staff.

All applicants will need to provide a valid certificate of full vaccination status and agrees to booster vaccinations, as the country’s vaccination policy changes, with the possibility of additional booster shots if required. Lancet Laboratories reserves the right to apply its vaccination policy when screening applications.

Application

Apply online here