Closing Date: 31 July, 2024
We have high standards. You’ll ensure we meet them.
Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS People Services’ vision is to create an improved partner experience with the business to create best in class service delivery.
Job Description:
PLEASE NOTE THAT THIS IS A 12 MONTH FIXED TERM CONTRACT ROLE.
Ensure the implementation and delivery of high quality service to customers and ensures the meeting of Service Level Agreements.
The LTP Officer position is responsible for administering activities that support and enable the effective delivery of the Learning and Performance service line in line with the agreed Service Level Agreement.
KEY TASKS
Learning and Development
Processing and confirmation of Accommodation requests
Processing of Attendance Registers
Co-ordination of Site Inductions
Processing of new/renewal of licenses – bulk or individual
Course Evaluation processing
Reporting
Publishing Content
Performance Management
Bulk status changes as per the PM Calendar
Talent Management
Risk and operational reporting
Tracking and reporting for service performance
Ensure effective peer auditing
Client Relationships
Providing accurate information to support client queries
Respond to requests (prioritizing as appropriate), investigating problems and developing remedial plans to resolve queries that have been escalated
Report issues to your Coordinator that you can’t address
Qualifications:
Matric / Grade 12
How to apply
To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.
Application
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