At FlySafair, we make it our mission to unite people with who and what they love while providing a low fare, hassle-free, and on-time experience; none of which, we as a company could do without the great people that work here, who have a passion for what they do and a love for flying. Working together as a team, we will become South Africa’s favourite airline.

 Our Employees

Kinds of employees (i.e. what are our values)

Gladiators

  • We always try to be the best and challenge the status quo
  • We persevere to have the tenacity and courage to be pioneers and adventurers
  • Do more with less

Loving Hearts

  • We deliver happiness by proactively anticipating and exceeding our customers’ needs
  • We always do the right thing
  • We are friendly, kind, patient, compassionate, not easily angered, generous, and helpful
  • Do as you would be done by

Great Attitude

  • We don’t take ourselves too seriously, and have a sense of humour – have fun
  • Build positive teams and family spirit
  • We act for the common good and not ourselves
  • Stay humble, stay grateful, stay hungry

 Guiding Principles

  1. Competitive advantage through company culture
    • First who, then what
      • Hire for attitude⁄culture fit
      • Train for skills⁄leadership⁄ customer service
    • Employees come first
  2. Pro-active customer care – friendly, fast, easy.
    • Anticipate and exceed customer expectations
    • A complaint or a mistake is an opportunity to make a difference
    • Consistency – our customers can expect the same excellent quality and procedures at all destinations
  3. Low-fares
    • True low-cost airline
      • Simplicity, scalability (automated processes), productivity, demand-based pricing
    • Lowest ticket prices and lowest cost base – cost control
    • Measurement and KPIs – what gets measured gets improved
  4. On-time performance – reliable service
  5. Hassle-free
    • Use technology and innovation as an enabler and accelerator
    • Communication – accelerator and externally we want to be transparent and open about what is going on
    • Challenge the status quo

Applications

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